Jeff Lettice has joined Salute as Vice President, Customer Success, bringing over 20 years’ experience in leading infrastructure performance and strategic operations across hyperscale and enterprise environments.
Most recently, Jeff served as Head of Infrastructure Performance Management for the Americas at AWS. There, he led a team overseeing more than 40 colocation vendors and 140+ sites across the US, Latin America, and Canada. Prior to AWS, he held leadership roles at T-Mobile and Panasonic Avionics, where he specialized in vendor management, operations, and project delivery at scale.
Jeff’s decision to join Salute comes at a pivotal point in his career and following the completion of his MBA in 2024 he was driven by the opportunity to apply his experience and strategic thinking in an environment where Salute’s ambitious vision will require expert leadership.
“From my first interactions with the Salute team, I was impressed by the clarity of their mission and leadership approach. This role brings together my proven experience and passion for building customer-first strategies that scale with quality and trust.” – Jeff Lettice, Vice President, Customer Success
Jeff’s leadership philosophy, which is centered around building high-performing teams and fostering a strong, collaborative culture, fits perfectly with Salute’s Better.Together. mission. Whether navigating the challenges of global hyperscale operations or driving execution in fast-moving teams, his approach remains grounded: start with the customer, listen carefully, and deliver solutions that create lasting impact. He also brings a focus on continuous improvement, encouraging reversible decision-making to enable innovation while balancing risk.
Excited by the opportunity to reinforce Salute’s leadership team’s expansion with experts who understand our customers, Chief Growth Officer, Mark Reynolds, quoted: “Jeff’s leadership experience in AI and HPC environments, combined with his proven track record of driving results, makes him a powerful addition to our team. His approach to customer success aligns perfectly with our commitment to delivering high impact solutions and exceptional service at scale.”
In the months ahead, Jeff will focus on deepening his understanding of Salute’s operations, engaging with customers and teams, and identifying opportunities to enhance the customer experience. His aim is to implement programs and processes that deliver measurable value to our customers and build on the standard of excellence that Salute is known for.
Please join us in welcoming Jeff Lettice to the Salute leadership team.