A tactical framework for operating the mission-critical environment

Salute Technology Enabled Program (STEP)™

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Salute Technology Enabled Program (STEP)™

The Salute Technology Enabled Program (STEP™) is a comprehensive framework of Standard Operating Procedures (SOPs) designed to empower data center providers and front-line personnel to effectively operate mission-critical environments with precision, efficiency, and full compliance.

Peace of mind, realiability, security and high performance for your data center operations

What is STEP™?

By offering Facilities and Operations Teams strategies, policies, and best practices via enhanced AI tools, STEP™ helps front-line data center personnel navigate day-to-day tasks and respond to emergencies in a highly disciplined, efficient, and compliant manner, providing everything from Standard Operating Procedures (SOPs) to emergency protocols.

STEP™ has built-in audit tools to enable the continual evaluation of performance and identification of gaps, thereby allowing for the implementation of improvements to standard practices, further reducing risk and maintaining continuity.

Comprehensive Processes and Procedures Documented

From design and build to commissioning and QA/QC, STEP™ brings together best practice, operational policies and procedures into one play-book, making it a go-to reference for all aspects of data center lifecycle management.

Operational Alignment

Aligning team operations via centralized standardized rules and practices, ensuring consistency across different locations and teams.

Risk Management and Compliance

Led by industry experts, the program includes in-depth assessments and internal audits, allowing organizations to objectively evaluate governance, risk and compliance.

Customization and Flexibility

STEP™ is adaptable, allowing businesses to modify its framework based on their unique needs and making it applicable to various facility configurations.

Real-Time Access with AI

The integrated Power Virtual Agent enables easy access to critical operational guidelines and procedures, significantly reducing the time spent searching for information.

How does STEP™ benefit your operations?

STEP™ provides multiple benefits for data centers and mission-critical environments:

1. Enhanced Efficiency

With all processes and procedures documented and easily accessible, STEP™ improves operational efficiency and reduces downtime by giving teams the information they need at the right time.

2. Improved Risk Management

Structured inspection procedures, situational reporting, and troubleshooting from industry experts help data center teams identify and address risks early. Compliance assessments and audits ensure operations always align with critical environment standards from sustainability to governance.

3. Safety and Security

Detailed guidelines for Environmental Health and Safety (EH&S) and Physical Security are provided, keeping employees and facilities safe.

4. Performance Monitoring

Through Key Performance Indicators (KPIs) and Service Level Agreement (SLA) monitoring, STEP™ helps teams track their performance, ensuring objectives are met and operations stay on track.

5. Uptime Institute M&O Certification

From crypto mining data center operations to colocation and hyperscalers, our STEP™ product has helped data center providers achieve the highly sought after industry certification.

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