Network Operations Centre (NOC) Operator

Salute Mission Critical

The Network Operations Centre Operator ensures that NOC operations run smoothly and efficiently. The NOC Admin Tech. is often the initial face and voice for clients, vendors, and staff- it is critical for successful candidates to be personable and presentable.

Primary responsibilities include greeting clients, answering phone calls, acknowledging tickets, granting access to our facility and other facilities as required, digital and paper file management and general office organization. Additionally, the role will support all areas of Data Centre Operations.

Additional technical training can be provided for the individual based on ability and desire.

*Qualifications and Skills*

Excellent internal and external customer service skills; striving for high client satisfaction, going out of your way to be helpful and pleasant and make things as easy as possible for the client and the team you support
Proactive; look for ways to keep your superiors/team-members on track
Communicates effectively and accurately; strong verbal and written skills
The ability to work effectively in a team environment, but comfortable working alone and sometimes with little direction
Efficiency; Planning ahead, managing time well, being on time, thinking of better ways to do things
The ability to pivot between competing priorities and situations with ease and grace
The ability to work well under pressure
Take the initiative where necessary; to take ownership of work and do what needs to be done without being asked
Receptive to feedback, willing to learn, embracing continuous improvement
Ability to learn and adapt to new software applications and/or procedures
Ability to work in a paperless environment
Competencies:

Communication Proficiency
Proofreading
Time Management
Collaboration Skills
Personal Effectiveness/Credibility
Flexibility
Technical Capacity/Aptitude
Stress Management/Composure
Strong MS Office skills – especially in Outlook, Word, and Excel
Additional Duties:

Interacts with clients on a daily basis
Responsible for working overtime as requested by Management
Performs other duties as assigned
Job Type: Full-time

Pay: €12.00 – €15.00 per hour

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