NOC Lead

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.

At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we’re able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

The NOC (Network Operations Center) Lead will manage the team of NOC operators. The NOC Lead reports directly to the Manager Global Data Center Support.

“Focus on the customer’s needs. Commit to service excellence. Deliver more than expected.”

Responsibilities include:

  • Scheduling of the NOC Operators.
  • Write procedures for the operators, implement these and make sure that they are followed by the NOC operators.
  • Manage the European NOC playbook.
  • Training for the NOC Operators
  • Administers in a correct and timely manner all executed work in accordance with all process and procedures.
  • Administers work (NOC Operators schedule, work hours etc.)
  • Informs the Manager Global Data Center Support of performed work and any noteworthy items.
  • Reports all incidents in accordance with procedures.
  • Works effectively and efficiently with others inside the organization.
  • Has regular meetings with the Manager Global Data Center Support to update on all work in the NOC.
  • Support the datacenter management and Chief Engineers in their (administrative) tasks.

Responsibilities

The NOC Lead is responsible for the team which monitor 24/7/365 the technical installations and infrastructure on the European Datacenters (air-conditioning, UPS, generators, power usage and temperatures)

Job requirements –

  • Relevant work experience in a datacenter or other critical environment
  • Skills (knowledge, personal qualities)
  • Availability to work in shifts as NOC Operator back up
  • Good oral – and written communication skills (English + 1 or more other language(s))
  • Organizational skills
  • Understand the common technical principles of a datacenter
  • Strong ability to diagnose issues and starting issues
  • Knowledge and experience with ticket systems
  • Team player
  • Proficient knowledge of Windows operating system and Microsoft programs such as Excel, Word, PowerPoint, Teams and Outlook
  • Strong didactic ability.

If your professional growth and compensation trajectory are restricted in any way, consider –

  • Stepping into a role with a nationally recognized leader in the Mission Critical market
  • Working with an employer who maintains a corporate philosophy to hire only our nation’s best
  • Who invests in and are unilaterally committed to continuing the enrichment of their employees

 

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.

Military experience is preferred

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