Data Center Facilities Technician

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.

At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we’re able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

Job Description.
The Data Center Facilities Technician (MSO) is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety
equipment within the data center is operating at peak efficiency. This involves both planned preventative
maintenance of equipment, daily corrective work, and emergency response to emergent issues. The MSO
primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that
supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but
is not limited to, emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling
towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic
understanding of this equipment would be preferred.
The MSO also provides comprehensive data center white space support for IT infrastructure, which may
include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site dependent and as per the service level agreements with our clients. MSOs are also responsible for using
event monitoring and management systems to provide notifications and escalations to stakeholders
during service outages.
The ideal candidate is a strongly motivated, self-starter who conducts themselves professionally and
works under minimal supervision. The ideal candidate will possess the majority or all of the following
attributes:
• Place SAFETY at the top of anything and everything that they do – without fail.
• Focus on the tasks and activities given to them and remain consistently focused on SAFETY.
• Ability to work on multiple concurrent projects while meeting deadlines and ensuring uptime.
• A penchant for leading projects and has the ability to work autonomously under the customer’s
direction, written or verbal, on servers/routers/switches.
• Perform their professional duties as a member of a team, as a leader, peer and a follower,
depending on the situation, and work competently and calmly under pressure.
• Handle circumstances that are outside their comfort zone in a clear and methodical manner
without impacting services and safety.
• Follow instructions as provided in SOPs, MOPs and EOPs (“xOPs”).
• Speak up and contribute constructively and professionally when matters do not look correct and
when there is any possibility of site impact, especially regarding safety.
• Evaluate their own deliverables and performance, and those of others, in the relentless pursuit of
continuous operational improvement.
• Willingness to enhance existing skill set.
The MSO is trained to work on all posts at the assigned site location and is available to work all shifts.
For this position the individual must be willing to work 12-hour shifts – dayshift and nightshift.
JD: MSO – Multi-Skilled Operator Last update: 2021/03/25
Skills/Responsibilities/Experience/Knowledge
• Basic knowledge of site facility infrastructure regarding power, thermal management and associated
systems.
• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS,
generators, switch gear, BMS, life-safety systems, security systems and more.
• Work with senior colleagues, team members, vendors and other stakeholders to test and install data center
infrastructure equipment and services.
• Work closely with senior staff to ensure that operational services functionality meets or exceeds customer
expectations for performance, reliability, escalation and communication, as per SLA.
• Work closely with vendors to resolve service-affecting incidents and/or outages.
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain
unresolved.
• Provide data center white space support to managed services, including, but not limited to:
o routers and switches
o other customer or self-owned digital infrastructure
• Perform trouble isolation and resolution as needed.
• Perform maintenance as needed/directed.
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the
reliability and resilience of the data center environment, as per checklists and procedures.
• Perform consolidated event management for all monitored equipment at the data center site.
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.)
• Experience from stacking and racking of servers to battery/power and structured cabling.
• Generate end user performance reports as needed.
• Troubleshoots and resolves client-side problems, when so required.
• Produce reports with metrics on service requests, problem management, backup and statistics, number of
events for internal and external stakeholders.
• Monitor capacity utilization.
• Manages/Monitors physical access to data centers.
• Successfully execute Emergency Operating Procedures (EOPs), when so required at site.
• Trains new staff on all processes and procedures that relate to all of the above.
• Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and
customer-facing service issues. Proficient in monitoring and troubleshooting.
• Good English communication skills, both verbal and written.
Preferred Requirements:
• Bachelor’s degree or equivalent work experience preferred.
• Proven track record of success and delivering results.
• Strong interpersonal and relationship-building skills, conducive to team development.
• Physical work ability to lift 18-23kgs (40-50lbs) on a regular basis, and able to use server lift or pallet jacks.
• Military experience would be an advantage.
The role is a full-time position, and your base salary will be commensurate with experience but is expected to be
highly competitive. The opportunity is located in Montreal, Quebec.
If you believe that you have what it takes to work in a dynamic, fast-paced environment, our organization encourages
you to apply, and we welcome the opportunity to provide more detail and explore your current situation and interests.

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