Global Command Center Lead Technician

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.

At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we’re able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.

Overview of GCC Lead:

· Excellent internal and external customer service skills

· striving for high client satisfaction, going out of your way to be helpful and pleasant and make things as easy as possible for the client and the team you support

· Proactive; look for ways to keep your superiors/team-members on track

· Communicates effectively and accurately

· Strong verbal and written skills

· The ability to work effectively in a team environment, but comfortable working alone and sometimes with little direction

· Efficiency 

· Planning ahead

· Managing time well 

· Remote hands ticketing dispatch or Call Center experience

· Ability to receive request, determine course of action, assign resource and follow up

· The ability to pivot between competing priorities and situations with ease and grace

· The ability to work well under pressure

· Take the initiative where necessary

· take ownership of work and do what needs to be done without being asked

· Receptive to feedback, willing to learn, embracing continuous improvement

· Ability to learn and adapt to new software applications and/or procedures

· Ability to work in a paperless environment

Required Job Tasks

· Oversee 7x24x365 operations

· Provide operational and tactical leadership to GCC team

· Responsible for employee work schedule ensuring 100% coverage

· Responsible for travel program management

· Responsible for Salute Store inventory, processing, and resupply

· Responsible for Salute equipment inventory

· Work directly with Project Manager and IT leadership to support mission requirements

· Understand and prioritize work for team members to meet customer goals

· Motivate, coach, and lead the team to achieve department goals

· Partner with other cross functional departments to ensure cohesive approach to service operations

· Collect, track, and record data and statistics for weekly and monthly reports

· Call center management

· Service ticket portal management

· Travel request management

· System monitoring

· Internal/external calling

· Familiarity with computers, MS Word and Excel

If your professional growth and compensation trajectory are restricted in any way, consider –

  • Stepping into a role with a nationally recognized leader in the Mission Critical market
  • Working with an employer who maintains a corporate philosophy to hire only our nation’s best
  • Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.

Military experience preferred.

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