Data Center Operations Manager

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute Mission Critical is the industry leader of delivering global data center services executed with military precision.

At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we’re able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

Job Description

The primary role of the Data Center Operations Manager (DCOM) is to operate and protect the complete technology ecosystem of a customer’s mission-critical facility environment(s), through implementation of a best-in-class Data Center Operations Program. This position will play a critical role on the customer’s Data Center Operations Leadership Team – developing process, creating, enforcing, and validating standardization. The Data Center Site Manager will drive continuous improvement efforts across the Data Center facilities campus architecture. This role will lead Data Center operational administration, technical services, life-safety Systems, Mechanical, Electrical and Plumbing (MEP) infrastructure and operations for the data center campus. You will work closely with the Data Center Operations Manager, as well as; collaboration with peers, subordinates, superiors, clients, vendors, and other relevant stakeholders to drive and implement consistent programs at the data center location(s) for which you are responsible.

You will lead cross-functional teams committed to service excellence, quality performance and a first-class customer experience. You will work directly with stakeholders to enable build out, onboarding and operationalization of new data center capacity in a campus style setting. This role requires a balance of servant leadership, influence, business and technical acumen to ensure successful execution and on-going functionality of an operational program specifically focused on mission critical data center operations.

Essential Duties and Responsibilities

· Learn, live, and coach the Salute Mission Critical Culture and Values. Lead by example! Lead through change and challenges by bringing clarity, energy, attitude, innovation, and aspirations to the Team so that a first-class customer experience is consistently achieved.

· Responsible for day-to-day Data Center facility operations in a campus setting (heavily technical nature)

· Manages operations, technical and engineering personnel ensuring established processes are followed

· Responsible for Delivering consistent state of Data Center operational readiness

· Implements operating standards, processes, procedures, rules, regulations and leads a culture of excellence with specific focuses on safety, technical operations, quality, compliance, and transparency

· Leads a team of high-performing, cross-functional individual contributors, and their ongoing professional development

· Leads data center site services, facility operations, logistics, and customer deployments across a data center campus setting

· Collaborate with multiple internal business groups to drive consistent service delivery levels

· Track operational performance metrics, KPIs, environmental compliance and sustainability

· Capacity reporting on all key systems resources, ensure plant operates within defined capacity standards

· Sets quality standards for Datacenter Operations teams

· Drives implementation of data center standards, departmental procedures, and objectives

· Promotes adoption of best practices and steers standardization of maintenance oversight

· Responsible for ensuring 100% uptime of Data Center Operations

· Analyze production operations and initiate corrective actions as may be required to ensure operational stability

· Operate, monitor, maintain, and respond to abnormal conditions in facilities systems

· Directs planned preventative maintenance work assignments requiring the skill(s) of several Mechanical, Electrical, and life-safety Systems trades

· Conducts periodic inspections of building systems, Mechanical and Electrical Equipment Rooms, Emergency Power Equipment, Fuel Oil Storage, Life-Safety Systems to ensure clean, safe and normal operating conditions

· Guides incident response EOP protocol and responds to emergency events during non-business hours as necessary

· Rapid response, investigation and management of indoor emergency situations and indoor air quality concerns

· Perform, oversee, and manage the periodic audits of maintenance MOPs, equipment SOPs and Emergency Operator Procedures (EOPs) to ensure quality, accuracy, and conformance with company standards and industry best practice

· Manage workload requirements across all shifts and resources, ensuring a balanced approach to work activity, tasks and the accomplishment of results and outcomes

· Perform other related duties and responsibilities as assigned

Core Competencies

· Demonstrated ability to Interpret instructions furnished in written, oral, diagram or schedule form

· Advanced analytical and quantitative skills

· Intermediate level experience with Microsoft office suite of tools like Excel, PowerPoint, Visio and Word to create presentations and reports

· Strategic agility and good decision-making skills

· Demonstrated Servant Leadership style with a strong customer service orientation

· Excellent verbal and written communications skills to effectively respond to sensitive and complex issues

· Subject Matter Expertise in the operations of critical MEP infrastructure, including Electrical Distribution, UPS Systems, Emergency Power Systems, various types of critical cooling systems, and Life-Safety Systems

· A comprehensive understanding of critical environment management and challenges associated with multi-tenant data center occupancy

· Demonstrated ability to interpret complex drawings, diagrams, sequence of operations, commissioning documents and site surveys, etc.

Required Education and Experience

· A bachelor’s degree (or equivalent) and a minimum of three (3) years of related experience, or five (5) years of proven data center experience in lieu of a bachelor’s degree

· Subject Matter Expertise in the operations of critical MEP infrastructure, including Electrical Distribution, UPS Systems, Emergency Power Systems, various types of critical cooling systems, and Life-Safety Systems

· At least five years of mission critical facility operations experience leading physical operations in a Critical Environment infrastructure

· Proven team leadership experience – at least three years’ experience leading and motivating a diverse, service delivery workforce

· Proven, in-depth knowledge of financial terms, principles, and P&L management

Preferred Requirements

· Enterprise-level Experience in managing large-scale and complex projects/programs

· Working knowledge of audit and compliance requirements in a large global enterprise

· Financial Management experience and good business acumen

· Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail

· College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience

· Military experience will be advantageous

If your professional growth and compensation trajectory are restricted in any way, consider –

  • Stepping into a role with a nationally recognized leader in the Mission Critical market
  • Working with an employer who maintains a corporate philosophy to hire only our nation’s best
  • Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.

Military experience is preferred

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