Data Center Infrastructure Technician

Data Center Infrastructure Technician

Job description

This individual will be responsible for the day-to-day activities that support data center operations and support of IT systems, network services, business-critical processes, and procedures that support the delivery of customer products and services. The ideal candidate is a strongly motivated, self-starter who conducts themselves professionally and works under minimal supervision. The ideal candidate will possess:

  • Experience from stacking and racking of servers to battery/power and structured cabling.
  • Ability to work on multiple concurrent projects while meeting deadlines and ensuring uptime
  • A penchant for leading projects and has the ability to work autonomously under the customer’s direction, written or verbal, on servers/routers/switches.

The Infrastructure Technician is trained to work on all posts at the assigned site location and is available to work all shifts

ESSENTIAL FUNCTIONS:

  • Perform simple measuring tasks, such as reading a tape measure, using a level and a square to ensure that installed framing, equipment racks, and superstructure are straight, level, and square.
  • Under direction, be able to install superstructure, cable rack, fiber optics raceway, and equipment racks or cabinets.
  • Understand the universal telecommunications wiring color code, and be able to identify each wire or fiber accordingly.
  • Be able to correctly terminate data, switch, coaxial, and fiber optic cabling.
  • Identify cabling and fibers by type, wire size, number of leads, and usage.
  • Understand minimum bend radius of power, switch, data, and coaxial cabling, as well as fiber optic cabling or jumpers.
  • Properly run cabling in either a subfloor environment or an overhead cable rack environment.
  • Properly dress and secure cabling and fiber cabling using lacing cord or Velcro strips, and properly label them.
  • Maintain awareness of surroundings; watch for irregular or unusual conditions
  • Observe departing personnel and ensures that authorized removal of property is conducted within appropriate client requirements
  • Contribute to communication and awareness of site policies and issues as needed
  • Permit authorized persons to enter property and monitors entrances and exits; control/direct traffic

Responsibilities:

  • Conduct all day-to-day operations for the Data Center
  • Install all racks and enclosures for equipment
  • Prepare all equipment to be installed in racks and other enclosures
  • Update cable the management system as changes are made to the data center cable plant
  • Update asset management system as the equipment is added and removed from the Datacenter
  • Execute tasks for each project and work with all teams to meet project timelines
  • Provide status to team members and management on the completion of all tasks
  • Provide all information to assist with Data Center capacity planning for space, power, data communications, and cooling
  • Manage all vendor resources to complete tasks as defined in SOWs
  • Coordinate with the warehouse the delivery and shipping of all equipment
  • Required to access, install, remove, and test copper and fiber optic cable from the Point of Demarcation to Data Center Whitespace
  • Cabling installation within Whitespace (Whitespace fit-out)
  • Ability to understand drawing, plans, and specifications
  • Ability to follow instructions from Enterprise Infrastructure Engineer within a data center to complete the project in a timely and qualitative manner
  • Complete terminations of copper and fiber cabling, moves-adds-and changes (MAC)
  • Panel installations, patch cord management, cabinet installation, and proper device connections
  • Inside and Outside plant installation in accordance with required TIA standards
  • Experience in troubleshooting copper and fiber optic cabling, break-fix as required
  • Experience using test equipment to verify results and compliance to standards, with most commonly used industry-standard test equipment, OTDR, etc.
  • Understanding of test results and mitigation requirements
  • Proper labeling and documentation (TIA 606)
  • Basic configuration
  • Must be familiar with safety
  • Experience with spreadsheets
  • Responsible for policing the computer rooms, ensuring they are clean at all times, and does not contain cardboard
  • Responsible for reporting hazards and violations of any safety issues to Enterprise Infrastructure Engineer

Basic Requirements:

  • 2+ years in Data Centers managing hardware assets
  • Experience as a data center operations technician working within large heterogeneous environments
  • Solid day-to-day experience working in data centers and co-location environments
  • Experienced working in fast-paced engineering data center environments
  • Experience with a large variety of different vendor hardware such as servers, storage, and network equipment.
  • Familiar with the processes of pulling, terminating, and testing copper and fiber network cabling
  • Experience in contributing to detailed project plans for programs involving cross-functional teams and challenging requirements
  • Ability to multitask and manage multiple projects
  • Demonstrated ability to coordinate issue resolution across departmental teams
  • Coordinating vendors
  • Experience with Asset Management Systems
  • Experience in managing the inventory of all cable, power cords and other infrastructure items.
  • Strong sense of methodology, process, and metrics
  • Must be able to pass a criminal background check

Preferred Requirements:

  • Bachelor’s degree or equivalent work experience preferred
  • Proven track record of success and delivering results
  • Strong interpersonal and relationship-building skills conducive to team development
  • Excellent communication skills, both verbal and written
  • Physical work Ability to lift at least 50-70 lbs. on a regular basis, and able to use server lift or pallet jacks
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