With today’s IT environments becoming more widely dispersed from the core to the edge, you need dedicated support to coordinate and control activity at a multitude of locations. Salute Command Center is the solution for integrated site monitoring and support.
We provide a dedicated facility and resources to manage multiple remote facilities using the latest technology to monitor and escalate appropriately. We handle ticketing and dispatch functions according to your defined service levels to ensure timely resolution of site issues.
You retain full command and control, and benefit from the calm professionalism and astute crisis management judgement of our skilled personnel. We can triage multi-event situations to ensure optimal priority and sequence of events, so small issues don’t become big crises.
Salute’s Command Center solutions are focused on the following key areas:
• Incident Management
• SLA Management
• Contract Administration
• Preventive Maintenance Coordination
• Corrective Maintenance Coordination
• CMMS Administration
• Service Reporting
• Trend Reporting